At Shapes Inner wear, we want you to be satisfied with your purchase. If you receive a damaged, defective or incorrect product, please contact us promptly so that we can review the issue and provide an appropriate resolution.

Eligible Returns

Return or replacement requests may be accepted if:

·        The wrong product was delivered.

·        The product was damaged during delivery.

·        The product has a verified manufacturing defect.

·        The product received is materially different from the product ordered.

Return requests must be submitted within 7 days of delivery.

Product Condition

To be eligible for a return, the product must:

·        Be unused and unwashed.

·        Be in its original condition.

·        Be returned with its original packaging, where applicable.

·        Include all accessories or components supplied with the product.

·        Not have been damaged due to misuse, improper handling or normal wear and tear.

We may request photographs or videos of the product and packaging before approving a return.

Change of Mind

Returns based solely on a change of mind, personal preference or incorrect product selection may not be accepted unless otherwise stated on the product page or promotional offer.

Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact us as soon as possible after delivery and provide your order details along with clear photographs or videos.

After reviewing the claim, we may offer:

·        A replacement of the product; or

·        A refund of the eligible product amount.

The final resolution will depend on the nature of the issue and product availability.

Non-Returnable Items

Returns may not be accepted if:

·        The product has been used or damaged after delivery.

·        The product is returned without its original condition or required components.

·        The issue resulted from misuse or improper handling.

·        The return request is submitted after the permitted period.

·        The product was purchased under a specific non-returnable or final-sale offer.

Refunds

For approved refunds on COD orders, the refund may be issued through a suitable bank transfer or digital payment method after the return has been received and inspected.

If online payment methods are introduced in the future, eligible refunds for prepaid orders may be processed through the original payment method where applicable.

Shipping charges and government tax may not be refundable unless the return is due to an incorrect, damaged or defective product supplied by Shapes Inner wear.

Refund processing time may vary depending on the applicable bank, payment provider or financial institution.

Order Cancellation

COD orders may be cancelled before dispatch by contacting customer support.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.